Legal
Privacy Policy
Last updated: August 2, 2026
Who we are
They Poop We Scoop provides pet waste removal and related services in Delaware. This policy explains how we collect, use, and protect information when you visit our website, request a quote, book service, or contact us.
Information we collect
- Contact information, including your name, email address, and phone number.
- Service information, including your address, ZIP code, pet and service preferences, and notes you provide.
- Messages, support requests, and communication history.
- Basic technical and usage information such as IP address, device/browser information, and site activity collected through standard logs, cookies, pixels, or similar technologies.
How we use information
- To provide quotes, schedule and deliver service, and answer questions.
- To send appointment confirmations, route updates, billing reminders, and customer support communications.
- To send marketing messages only where you have separately opted in.
- To protect, maintain, and improve our services, including fraud and spam prevention.
Text messaging (SMS)
SMS opt-in is optional. It is not required to request a quote, submit a form, or purchase services. If you choose to opt in, They Poop We Scoop may send service updates and occasional offers to the mobile number you provide.
Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time. Reply HELP for help.
- Service messages may include appointment confirmations, service updates, billing reminders, and support responses.
- Promotions, offers, and service announcements are sent only to people who separately opt in to marketing SMS.
- No mobile information, SMS opt-in data, or SMS consent is sold or shared with third parties or affiliates for their marketing or promotional purposes.
- We may share your phone number with service providers solely to deliver messages or services you request.
How we share information
We may share information with vendors that help operate our business, such as website hosting, scheduling, payment, email, and SMS providers, under appropriate safeguards. We may also share information when required by law or to protect rights, safety, or security.
Your choices
You may opt out of marketing email through the unsubscribe link in the message. You may opt out of SMS by replying STOP. You may request access, correction, or deletion of applicable personal information by contacting us, subject to legal limitations.
Data retention and security
We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards, though no method of transmission or storage is completely secure.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes and contact
We may update this policy from time to time. The date above reflects the current version. For privacy questions, call (302) 899-8858 or email info@poopscoopde.com.